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| Customers Report on Industrial Services SIndustrial Services handles our boiler and air conditioning issues building-wide, which includes our church and a pre-school building. In my opinion they are fantastic because it is obvious they care about customers first. It is not uncommon for them to work on Saturdays, if the situation calls for it. Our experience has been that Industrial Services is just a phone call away they typically take care of us same day. They always find the problem, no matter how long it takes. And they never jerry-rig or do work-arounds. They track down the problem until correctly solved. I find Industrial Services to be honest and responsible they don’t blow you off which sometimes happens in their industry. We have an annual contract with them because we wouldn’t use anyone else. Chip Garth, Facilities Manager Industrial Services handles all of our heating and air conditioning needs for two bank buildings in Mattoon. They have always been professional in their approach and timely in their response. We have a rather complicated system and the Industrial Services team always provides educated advice. We find their fees and pricing to be competitive with other regional providers, which is something we take quite seriously. We have an annual service contract with Industrial Services because we have always been satisfied with their work and appreciate the strategic partnership they’ve created with us. Jon Spitz, President Industrial Services offers a wide variety of services to our plant in Effingham. They take care of our air handlers for the entire plant including the production area and the offices. They also service our chilled water, which is critical for our production process. Our many experiences with Industrial Services have proven that they are always responsive, always perform well and offer intelligent choices to solve our problems. I, personally, have found them to be friendly and in-tune to Mike Pretorious, Plant Manager Industrial Services takes care of the regular maintenance for our boiler and air conditioning system at city hall. They have always been there for us. Last night is a perfect example. We had a city council meeting scheduled for 6:00. About 3:00 we noticed that the council chambers upstairs were getting warm and it quickly became evident that our air conditioning system was down. I called Industrial Services immediately. They were in Champaign on another job. When they finished that job they drove over to Taylorville. By 6:00 they had the problem identified and fixed. The council meeting went off as planned with a comfortable room temperature! Industrial Services is always straight with us about what the problem is and what needs to be done to fix it. They are extremely knowledgeable about pneumatic controls. They always show us the broken part and even share replacement part costs with us. Patricia Olive, Maintenance Superintendent We use Industrial Services for servicing our HVAC mechanical systems in the elementary school, the junior high school and the high school. That is a total of 300,000 square feet. They are excellent and the only provider of this sort that we use. They are always clean and professional and quiet which is very important in a school setting. When we have a concern they are usually on-site within a couple of hours of notification. I call and they are here. Period. We started our relationship with Industrial Services as a result of their pricing they were more competitive than other firms we had contacted. But, it is obvious that they are extremely knowledgeable about HVAC systems. If they were not, a school couldn’t use them. We obviously need a quick diagnosis and solution. I have never had any complaints from teachers or administrators regarding Industrial Services’ work. Keith Clark, Director of Maintenance We have a maintenance agreement with Industrial Services to complete quarterly maintenance on our HVAC systems at multiple properties in Effingham, Taylorville, and Indianapolis. One of the most important services Industrial Services provides to us is to inspect and make recommendations regarding potential building purchases. This is crucial because it keeps us from making a bad decision that could cost us tens of thousands of dollars. And we do listen I have worked with their people for a long time. They are the sharpest people around on pneumatic controls. Their technical expertise with outside air exchangers, commercial chillers, boiler loops, and air handlers is without peer. I find Industrial Services to be very professional and very responsive willing to do what is necessary to get the job done. Mike Shoot, Facilities Manager We have used Industrial Services for a number of facilities around Central Illinois for more than 10 years including roofing projects and mechanical work for heating and air conditioning. We use them for our most strategic and important buildings. These facilities house very high dollar communications switching equipment and other critical technology. The strategic facilities also include the major buildings where we have many valuable people working inside. They are very service oriented and are always taking care of the customer. We use them for repairs of existing facilities, equipment and roof maintenance and emergency repair situations. We currently have a service agreement for temperature controls. We also use them for roof and HVAC installations in newly constructed or remodeled buildings. Industrial Services also has one of the best sheet metal shops in the region. We are very fortunate to have this team of craftsmen so close. Mike Croy, Senior Manager of Facilities |
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